Welcome to Sellatr. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our omnichannel platform.
2. Information We Collect
We collect information that you provide directly to us, such as when you create an account, as well as data generated through your use of the platform:
Account Information: Name, email address, password, and business details.
Communication Data: Messages, media, and metadata sent through WhatsApp and other connected channels.
Technical Data: IP address, browser type, and usage patterns.
3. How We Use Your Information
Your data is used to provide and improve our services, including:
Facilitating omnichannel communication between you and your customers.
Identifying intents and automating responses via AI and RAG systems.
Securing your account and preventing unauthorized access.
Analyzing platform performance and optimizing user experience.
4. Data Security & Multi-Tenancy
We implement robust security measures to protect your data:
Isolation: Strictly enforced multi-tenant architecture ensures your data is never accessible to other users.
Encryption: Sensitive credentials and session data are encrypted using AES-256.
Integrity: All incoming webhooks are validated using HMAC signatures to prevent spoofing.
5. Third-Party Services
Our platform integrates with third-party providers like Meta (WhatsApp) and WPPConnect. Please note that these services have their own privacy policies governing how they handle your data.
6. Your Rights
You have the right to access, correct, or delete your personal data. If you have any questions or requests regarding your data, please contact our support team.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@sellatr.com.